Public process
Complaints & Appeals
AHK Turkey ensures that complaints and appeals concerning its services and activities are evaluated impartially, fairly and transparently.
Submission types
The difference between a complaint and an appeal
- Complaint
- An expression of dissatisfaction concerning AHK Turkey’s services, activities or personnel.
- Appeal
- A request for reconsideration of a decision made by AHK Turkey.
Evaluation
Process
Submissions are recorded, assessed for scope and validity, and the relevant information and documentation are reviewed. The evaluation is conducted in a manner that safeguards impartiality. The decision is made, or reviewed and approved, by persons who were not directly involved in the activity concerned.
Any necessary corrections and corrective actions are identified and implemented.
Timing and safeguards
Evaluation commitments
Written outcome within 15 days
Complaints and appeals are evaluated within 15 days and the outcome is communicated to the submitting party in writing.
Non-discrimination
Submitting a complaint or appeal does not result in discriminatory or adverse treatment of the submitting party.
Additional information
Additional information about the process is available from AHK Turkey upon request.